From an entry level position as a GS3 clerk. Chief of Staff Joan Flanagan rose through the ranks holding three supervisory positions. Her influence is found in significant policies and programs for USINS and USCIS. she has advised and mentored scores of other employees. and became one of the key players in the Buffalo District. a district known for many years to demonstrate the absolute highest standards of accomplishment. dedication. and service in the federal government to the people of the United States. Throughout three decades of service. Joan became a reliable resource for information due to her expertise in a myriad of subjects.