She was the leader of the Information employees of INS who answered sometimes extremely complicated questions from the public who appeared at the office in person. The Information Officers also answered phone inquiries. and reviewed and responded to those who had written letters to INS. In 2004 she served as a core member and subject matter expert in the area of Immigration Information on the Governments Team known as the "Most Efficient Organization Team" during a Competitive Sourcing competition relating to all IlOs positions nationwide. At that time. the 110 positions nationwide were deemed commercial in the "Fair Inventory" and were placed in A76 competition to allow private companies to compete for these positions. The Team goal was to prepare the most cost effective proposal that would allow the IlOs to remain as federal employees.
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Immigration