Unfortunately. the Customs Service staffing has not come close to keeping pace. Staff levels have remained constant while traffic has almost doubled. Not surprisingly. border crossings in Michigan are plagued with chronic delays. Truck delays alone at the Blue Water and Ambassador Bridges in Michigan cost over $11 million last year. A recent study jointly commissioned by the Michigan Department of Transportation and the Ontario Ministry of Transportation concluded that insufficient Customs Service staff was one of the principal causes of delays at the St. Clair and Detroit Rivers border crossings. On May 8. the entire Michigan delegation sent a letter to Commissioner Hallett asking her to address these staffing shortages which are costing the State so dearly in delays and lost sales and have diminished our ability to attract new businesses to the State. To date. we have not received a response from the Commissioner.
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border crossing