They are largely members of minority groups such as Ukrainians. Armenians. Georgians. or people from the Baltic Republics who have relatives or friends in the United States. A big plus for Pan Am is its offer to advise these relatives in advance of the passengers travel plans and the status of their exit visas. Aeroflot does not offer such service. and in fact will generally not even undertake reservations and ticketing formalities until exit documentation has been completed. The situation is even more serious in the cargo field. Pan Am is virtually excluded from westbound cargo originating from Moscow. with the exception of U.S.